Privacy policy
Last updated: 2024-12-22
This Privacy Policy describes how Atractiva™ (Atractiva™, “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from b1ca88-93. myshopify.com (Atractiva™) or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether a customer, website visitor, or any other person whose information we have collected in accordance with this Privacy Policy. . .
We ask that you read this privacy policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this privacy policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other actions required by applicable law.
How we collect and use your personal information
In order to provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set forth below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect from you to communicate with you, provide the Services to you, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend your privacy and our rights and the rights of our users or third parties.
What personal information we collect
The type of personal information we collect about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or is capable of being associated with you. The following sections describe the specific categories and types of personal information we collect.
Information we collect directly from you
Information you submit directly to us through our Services may include:
Basic contact information including your name, address, phone number, and email address.
Order details: name, billing address, shipping address, payment confirmation, email address, phone number.
Account information, including your username, password, and security questions.
Purchase information, including items you viewed, placed in your cart, or added to your wish list.
Customer service information, including information you choose to include in your communications with us, such as when you send a message through the Services.
Certain features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect through cookies
We also automatically collect certain information regarding your interaction with the Services ("Usage Data"). To do so, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information relating to your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
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Companies that support our site and services, such as Shopify.
Our payment processors, who collect payment information (for example, your bank account information, your credit or debit card information, your billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to perform our contract with you. - When you visit our site, open or click on emails we send, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technology such as pixels, web beacons, software . . . development kits, third-party libraries, and cookies.
- Any information we obtain from third parties will be treated in accordance with this privacy policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, please see the Third Party Websites and Links section below.
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How we use your personal information
. Provide products and services. We use your personal information to provide the Services to you and perform our contract with you, including processing your payments, fulfilling your orders, sending you notices relating to your account, your purchases, returns, exchanges or transactions, creating, maintaining and administering your account, arranging for shipping, facilitating returns or exchanges and allowing you to post reviews. -
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send you promotional, advertising and marketing communications by email, SMS or post, and to display advertisements for products or services to you. This may include using your personal information to better personalize services and advertising on our site and other websites.
Security and Fraud Prevention. We use your personal data to detect, investigate, or take action regarding suspected fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information with anyone. If you believe your account has been compromised, please contact us immediately. -
Communicating with you. We use your personal data to provide you with customer support and improve our Services. We do this in our legitimate interest of meeting your needs, providing you with efficient services, and maintaining our business relationship with you.
Cookies - Like many websites, we use cookies on our site. For specific information about the cookies we use to operate our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our site and services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the services (in our legitimate interest to manage, improve and optimize the services). We may also allow third parties and service providers to use cookies on our site in order to better customize services, products, and advertising on our site and other websites.
- Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that deleting or blocking cookies may negatively impact your user experience and may prevent certain services, including certain general features and functionality, from working properly or becoming unavailable. In addition, blocking cookies will not completely prevent us from sharing information with third parties, such as our advertising partners.
How we disclose personal information
- In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this privacy policy. Such circumstances may include:
- With vendors or other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
- With sales and marketing partners, including Shopify, to provide you with services and advertising. We use Shopify to support personalized advertising with third-party services. Our sales and marketing partners will use your information in accordance with their own privacy notices.
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When you request, ask for, or otherwise consent to our disclosing certain information to third parties, such as to send you products or through the use of social media widgets or login integrations, with your consent.
With our subsidiaries or within our group of companies, in our legitimate interest of running a successful business. - In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with an *) about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information." information." information." information." :
| Category | Categories of beneficiaries |
|---|---|
|
|
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
In the past 12 months, we have “sold” and “shared” (as those terms are defined under applicable law) personal information for the purpose of engaging in advertising and marketing activities, as described below.
| Personal information category | Categories of beneficiaries |
|---|---|
| Identifiers, including names, shipping addresses, email addresses, online identifiers, IP addresses, account names, and other similar identifiers (e.g., social network identifiers). |
Directly to individuals By automated means Third party sources |
| Commercial information, including items purchased, obtained, or considered and other purchasing or consuming histories or tendencies. |
Directly to individuals By automated means Third party sources |
| Information about your activity on the Internet or other electronic networks, including your Internet browsing history, search history, and information about your interactions with the Platform and advertisements. | By automated means |
User Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, such content will be public and available to anyone.
We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that parties who have access to this information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make public, or for the accuracy, use, or misuse of any information you disclose to or receive from third parties.
Third party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, or the accuracy, completeness, or reliability of any information contained therein. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or by users of such third-party platforms, without limitation as to their content. Our inclusion of such links does not, in itself, imply an endorsement of the content of such platforms or of their owners or operators, unless otherwise stated on the Services.
Minor data
The Services are not intended for use by children and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal data, you may contact us using the contact information below to request its deletion.
As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined under applicable law) the personal information of anyone under the age of 16.
Security and preservation of your information.
Please note that no security measures are perfect or impenetrable and we cannot guarantee "perfect security." In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on several factors, such as whether we need the information to administer your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and options
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases we may deny your request as permitted by law.
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Right of access/knowledge. You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
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Right to erasure. You may have the right to request that we delete personal information we hold about you.
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Right of rectification. You may have the right to ask us to correct inaccurate personal information we hold about you.
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Right of portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
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Right to opt out of sales, sharing or targeted advertising You may have the right to ask us not to "sell" or "share" your personal information or to refuse to process your personal information for purposes considered "targeted advertising." as defined by applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference flag enabled, based on your location, we will automatically treat this as a request to opt out of “selling” or “sharing” of information to the device and browser you use to visit the Site.
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Right to limit and/or exclude the use and disclosure of confidential personal information. You may have the right to request that we limit our use and/or disclosure of your sensitive personal information to what is strictly necessary to provide the services or goods that an ordinary person would reasonably expect.
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Limitation of processing: You may have the right to ask us to stop or restrict our processing of personal information.
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Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
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Call : You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our refusal.
Managing communication preferences: We may send you promotional emails and you may opt out of receiving them at any time by using the unsubscribe option in the emails we send you. If you unsubscribe, we may continue to send you non-promotional emails, such as those about your account or orders you have placed.You can exercise any of these rights where indicated on our site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such an agent's request, we will ask you to provide evidence that you have authorized the agent to act on your behalf and we may ask you to verify your identity directly with us. We will respond to your request as quickly as possible, as required by applicable law.
We use Shopify advertising services, such as Shopify Audiences, to help customize the ads you see on third-party websites. To opt out of having your personal information used for these services by Shopify merchants who use these advertising services, visit https://privacy.shopify.com/en.
Claims
If you have a complaint about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or lodge your complaint with your local data protection authority.
International users
Please note that we may transfer, store and process your personal information outside of the country in which you live, including in the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent contract issued by the competent authority in the United Kingdom, where applicable, unless a data transfer is made to a country that has decided to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at support@helloatractiva.com or contact us at:
Capital Kah
askme@helloatractiva.com.
23 Chinook Street West
